Ultra Tune has faced various challenges over the years, not the least of which being an adverse legal finding after a court case with the ACCC. I was overseas at the time for an extended period of time and unfortunately (my own fault), didn’t take an active enough role in the pending case. As a consequence the company was issued with a hefty fine. This was an operational issue, that, once I returned to Australia was immediately rectified and, thankfully our clientele has seen it for what it was – a glitch in an overwise stellar 40 years of operation. What it did show me was the need to keep my finger on the pulse of the organization at all time. The implications could have been catastrophic, however, being such a well-established and credible company allowed us to ride this setback out and thereafter the company has comeback stronger and more effective than ever before.
Obviously the current COVID climate has been an enormous challenge for the business. I’ve been forced to make a series very tough business decisions in the first six months. A combination of a sound management team, great network of franchisees and thinking and adapting to changed circumstances have allowed Ultra Tune to survive better than many other comparable companies. We’re clearly not out of the woods yet, but by maintaining an adaptive and proactive approach, I’m confident, 5 years from now Ultra Tune will continue to be the leading independently owned auto-service company in Australia.
